Refund policy

We will accept returns for faulty or damaged items within 30 days.  We do NOT accept returns for change of mind or wrong size ordered, as each item is custom made to order. Please see size charts in galleries for items before ordering. 

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return. 

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at happycaching.com@gmail.com. We will do what we can to keep our customers happy! 

If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return question at happycaching.com@gmail.com. 

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective or damaged, so that we can evaluate the issue and make it right. We want to keep our customers happy!

Exceptions / non-returnable items
Returns are not accepted for change of mind, or wrong size ordered as items are made to order.  Please see size charts in the gallery for each item if you have sizing questions.  

Unfortunately, we also cannot accept returns on gift cards.

Refunds
We will notify you once we’ve received your return, and let you know when a refund has been issued.  You’ll be refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund. 
If more than 15 business days have passed since we’ve approved your return, please contact us at happycaching.com@gmail.com.